Proverbs 15:1
A soft answer turneth away wrath: but grievous words stir up anger.
It is easy to yell at someone whey they are yelling at you. It is easy to "fight back" with words when someone is speaking harshly to you. However, what does that accomplish? Usually more of the same.
It takes great control to speak quietly and calmly and to be careful of word choice, but it does help. It can bring a sense of calm to the situation when one does this.
I have been trying to do this and it does work (surprise, surprise!). I have found if I say a prayer and ask God to help me, it is easier to give a soft answer.
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